Our Mission:
To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries
PATIENT EXPERIENCE COORDINATOR...Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.
Fun Facts about working for our clinic and its affiliate locations:
It’s not just us saying we are the best…. We have won awards for Best Physiotherapy Clinic company and amongst the TOP 3 Rated Best Physiotherapist in Hamilton for the last 4 years… oh and numerous other awards Readers’ Choice, Consumer Choice, TOP Choice Awards…all been nominated by our patients in the community we serve...
We offer you:
- Full-time hours and potential overtime hours if that’s what you are looking for
- On the high end of hourly compensation ($17-19 per hour)
- Health Benefits Plan ($) (To start from July 2021)
- Career courses that help you build your skillset
- Paid onboarding and extensive training ($)
- Time off ($) for self-care, family, friends, travel
- Company-sponsored team lunches/dinners and outings ($)
- Other Perks (see below)
- Career progression OPTIONS:
- Focus on being a super-star patient experience coordinator
- Grow into a management role - Assistant Patient Experience Manager
- Jump to running the team as the Patient Experience Manager
- Add another ‘hat’ and be our Chief Culture Officer or Community Manager
We believe in CAREER DEVELOPMENT!
Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?
You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!
How does it work?
- Participate in on-going training specific to your role
- Sign up for a monthly (business) ROCKS that will help develop your skills
- Keep metrics on how you are doing each week
Contact me if you have the same CORE VALUES:
- We GO ABOVE & BEYOND
- WE DO IT FOR THE TEAM
- WE DO IT WITH HONESTY & RESPECTFULNESS
- When We Say it, We Do IT (Responsibility & Accountability)
What will be asked of you:
- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care
Preferred but NOT required:
- Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Medavie, Telus Portal, Provider connect,MVA, WSIB
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures
Well, you’ve kept reading. That’s great! Here are some more perks our other coordinators have requested and received:
- Incentives ($)
- Relocation allowance ($)
- Subsidy for education courses ($)
- Paid time off ($)
- Additional hours ($)
- Collaborations with other brands
- Office iPads
- Remote access to work from home
- Company retreats